Terms of service

TERMS OF SERVICE

Last Updated: 1/1/26

Welcome to Caterpax (“Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website located at www.caterpax.com and any purchases made through our online store.

By accessing our website or purchasing products from us, you agree to be bound by these Terms.

1. Eligibility

You must be at least the age of majority in your province, territory, or state of residence to use this website or make purchases.

By using this website, you represent that you meet these requirements.

2. Products and Services

We sell catering, hospitality, food-service, and related products.

We reserve the right to:

• Modify or discontinue products at any time

• Limit quantities purchased

• Refuse service to any customer

• Cancel orders for any reason permitted by law

Product descriptions, pricing, and availability are subject to change without notice.

3. Orders

When placing an order, you agree that:

• All information provided is accurate and complete

• You are authorized to use the payment method provided

• We may verify information before accepting an order

An order confirmation does not guarantee acceptance of your order.

We reserve the right to reject or cancel orders due to:

• Pricing errors

• Inventory shortages

• Suspected fraud

• Shipping restrictions

• Regulatory requirements

4. Pricing and Payment

All prices are displayed in the currency indicated at checkout.

Applicable taxes, duties, and shipping charges will be added where required.

We accept payment methods offered through Shopify and its approved payment processors.

We reserve the right to correct pricing errors at any time.

5. Shipping

Shipping times are estimates only and are not guaranteed.

Risk of loss and title for products pass to you upon delivery to the carrier or upon delivery to the shipping address, as permitted by applicable law.

Customers are responsible for ensuring that shipping information is accurate.

6. Returns and Refunds

Returns and refunds are governed by our Return Policy, which is incorporated into these Terms by reference.

Products returned without authorization may be refused.

Certain items may be non-returnable for safety, sanitary, regulatory, or commercial reasons.

7. Product Use and Safety

Customers are responsible for using products safely and according to all applicable instructions, warnings, regulations, and industry standards.

Where applicable:

• Read all labels and instructions before use

• Follow local fire, food-service, and safety regulations

• Use products only for their intended purpose

We are not liable for misuse, improper storage, unauthorized modifications, or failure to follow product instructions.

8. Wholesale and Commercial Purchases

Businesses purchasing products for resale, catering operations, hospitality venues, or commercial use are responsible for compliance with applicable laws, regulations, permits, and safety requirements.

Commercial purchasers should independently evaluate product suitability for their intended use.

9. Intellectual Property

All website content, including:

• Logos

• Trademarks

• Product images

• Graphics

• Text

• Designs

is owned by or licensed to Caterpax and protected by applicable intellectual property laws.

You may not reproduce, distribute, or exploit website content without written permission.

10. User Conduct

You agree not to:

• Violate any law or regulation

• Interfere with website security

• Submit false information

• Attempt unauthorized access to systems

• Use the website for fraudulent purposes

We may terminate access for violations of these Terms.

11. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRODUCTS AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

WE DISCLAIM ALL WARRANTIES, INCLUDING:

• MERCHANTABILITY

• FITNESS FOR A PARTICULAR PURPOSE

• NON-INFRINGEMENT

Some jurisdictions do not allow certain warranty exclusions. In such cases, applicable legal rights remain unaffected.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CATERPAX SHALL NOT BE LIABLE FOR:

• INDIRECT DAMAGES

• INCIDENTAL DAMAGES

• CONSEQUENTIAL DAMAGES

• LOSS OF PROFITS

• LOSS OF BUSINESS

• LOSS OF DATA

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM.

Some jurisdictions may not allow certain limitations of liability. Those limitations apply only to the extent permitted by law.

13. Indemnification

You agree to indemnify and hold harmless Caterpax, its directors, officers, employees, affiliates, and agents from claims arising out of:

• Your breach of these Terms

• Your misuse of products

• Your violation of applicable laws

14. Privacy

Your use of the website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how personal information is collected, used, and protected.

15. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for:

• Third-party content

• Policies

• Products

• Services

Your use of third-party services is at your own risk.

16. Governing Law

United States Customers

To the extent permitted by law, disputes involving U.S. customers shall be governed by the laws of the State of WY, without regard to conflict-of-law principles.

Canadian Customers

To the extent permitted by law, disputes involving Canadian customers shall be governed by the laws of the Province of Ontario and the laws of Canada applicable therein.

Nothing in these Terms limits mandatory consumer rights available under applicable consumer protection laws.

17. Dispute Resolution

Before commencing legal action, both parties agree to attempt to resolve disputes through good-faith negotiations.

Where permitted by applicable law, disputes may be resolved through mediation or arbitration before court proceedings.

Consumer rights under applicable law remain unaffected.

18. Force Majeure

We shall not be liable for delays or failures caused by circumstances beyond our reasonable control, including:

• Natural disasters

• Transportation disruptions

• Government actions

• Labor disputes

• Supply chain interruptions

• Power or internet outages

19. Changes to These Terms

We may update these Terms at any time.

Changes become effective upon posting on this website.

Continued use of the website constitutes acceptance of revised Terms.

20. Contact Information

Caterpax

Email: support@caterpax.com

Website: www.caterpax.com