SHIPPING POLICY

Thank you for shopping with Caterpax. We are committed to processing and delivering your orders as efficiently as possible. Please review our Shipping Policy carefully before placing an order.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, product launches, promotions, holidays, or unforeseen circumstances, processing times may be extended. If significant delays occur, we will make reasonable efforts to notify affected customers.

Shipping Destinations

Caterpax currently ships to customers throughout:

• United States
  

Additional destinations may become available from time to time.

We reserve the right to limit or refuse shipments to certain locations where delivery is unavailable, restricted, or commercially impractical.

Shipping Rates

Shipping costs are calculated at checkout based on factors including:

• Delivery destination
• Package weight and dimensions
• Shipping method selected
• Carrier rates

Any applicable shipping charges will be displayed before you complete your purchase.

Estimated Delivery Times

Delivery estimates begin once an order has been processed and shipped.

Typical delivery times are:

• United States: 2–10 business days
  

Actual delivery times may vary depending on:

• Carrier performance
• Weather conditions
• Customs processing
• Remote delivery locations
• Seasonal shipping volumes
• Other factors beyond our control

Delivery dates are estimates only and are not guaranteed.

Tracking Information

When available, tracking information will be provided after your order has been shipped.

Customers are responsible for monitoring shipment tracking and ensuring someone is available to receive deliveries where required.

Shipping Delays

While we strive to meet estimated delivery times, Caterpax is not responsible for delays caused by:

• Shipping carriers
• Customs inspections
• Weather events
• Natural disasters
• Labor disruptions
• Government actions
• Supply chain interruptions
• Incorrect shipping information provided by the customer

Such delays do not automatically qualify an order for cancellation or refund.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order is delayed, returned, or lost due to incorrect or incomplete shipping information supplied by the customer, additional shipping charges may apply for reshipment.

Caterpax is not responsible for packages delivered to addresses provided incorrectly during checkout.

Lost, Stolen, or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us promptly.

Claims involving damaged shipments may require:

• Photographs of the package and contents
• Retention of packaging materials
• Additional information requested by the carrier

Once a shipment has been marked as delivered by the carrier, Caterpax is not responsible for theft, loss, or damage occurring after delivery.

Customs, Duties, and Taxes

For cross-border shipments, customers may be responsible for customs duties, import taxes, brokerage fees, or other government-imposed charges.

These fees are determined by local authorities and are the sole responsibility of the customer unless otherwise stated at checkout.

Caterpax has no control over such charges and cannot predict their amount.

Partial Shipments

To improve delivery times, orders containing multiple products may be shipped in separate packages.

Customers will not be charged additional shipping fees solely because an order is fulfilled in multiple shipments.

Delivery Refusal

If a shipment is refused by the customer or cannot be delivered due to circumstances beyond our control, any return shipping costs, customs charges, carrier fees, or related expenses may be deducted from any applicable refund.

Shipping Restrictions

Certain products may be subject to shipping restrictions based on:

• Carrier requirements
• Product classification
• Local regulations
• Destination-specific restrictions

Caterpax reserves the right to cancel orders that cannot legally or safely be shipped.

Contact Information

If you have questions regarding shipping, delivery, or tracking information, please contact us.

Website: www.caterpax.com